Refund policy

We offer a 3-day return and replacement policy, which means you have 3 calendar days after receiving your order to request a return or replacement. The delivery date is considered Day 1.

Eligibility for Return or Replacement

To be eligible for a return or replacement, the product must be in its original condition, unused and unworn where applicable, with tags, accessories and original packaging intact, wherever applicable.

Customers must provide their order details or proof of purchase.

Evidence Required for Return or Replacement

To help us verify your request, please provide the following evidence, where available:

1. An opening video of the parcel.

2. Proof of purchase or the courier packing label.

3. For non-electronic products: clear photographs showing the complete product.

4. For electronic products: a video demonstrating the issue after following the instructions provided with the product.

If an opening video is unavailable, please contact us with the available evidence. Requests will be reviewed individually.

Damaged, Defective, Wrong Product or Empty Parcel

Please inspect your order upon delivery. If you receive a damaged, defective or incorrect product, or believe that an item is missing from your parcel, contact us as soon as possible.

Please email us at cadworksstudio3d@gmail.com with your order number, a description of the issue and any supporting photographs or videos.

After verification, we will arrange an appropriate resolution, such as a replacement or refund, as applicable under our policy and applicable law.

How to Request a Return or Replacement

To request a return or replacement, contact us at:

Email: cadworksstudio3d@gmail.com

Please include your order number, reason for the request and supporting evidence, where available.

Do not send the product back before receiving return instructions from our support team.

Return Pickup and Shipping

Once your return or replacement request is approved, we will provide instructions for returning the product.

Where applicable, we will arrange a reverse pickup, generally within 2–3 business days, subject to courier availability and serviceability.

For eligible damaged, defective or incorrectly supplied products, applicable return shipping costs will be borne by us.

Refunds

If a refund is approved, it will be initiated after the returned product is received and inspected, where a return is required.

Refunds will be processed through UPI or bank transfer, as communicated to the customer. Please allow 5–7 business days after the refund is initiated for the amount to reflect in your bank account, depending on your bank or payment provider.

If your refund has not been received within the stated period, please contact us at cadworksstudio3d@gmail.com.

Exceptions and Non-Returnable Items

Certain products may not qualify for change-of-mind returns, including products that have been used, damaged through customer misuse, or are otherwise ineligible under the applicable product-specific policy.

This does not exclude remedies required under applicable consumer protection laws for defective, damaged, incorrectly supplied or misrepresented products.

Sale items are subject to the same applicable legal protections.

Exchanges

If you wish to exchange an eligible product, please contact us within the 5-day period. Exchanges are subject to approval and product availability.

Where an exchange is unavailable, an appropriate alternative resolution may be offered, as applicable.

Communication

All communications regarding return, replacement and refund requests will be made through email or SMS using the contact details provided with your order.

For any questions regarding this policy, please contact:

Email: cadworksstudio3d@gmail.com